{ "version": "0", "id": "the event ID", "detail-type": "Amazon Connect Contact Event", "source": "aws.connect", "account": "the account ID", "time": "2021-08-04T17:43:48Z", "region": "your-region", "resources": [ "arn:aws:...", "contactArn", "instanceArn" ], ...
I WAS TOLD IT NEEDED TO BE ESCALATED TO A HIGHER LEVEL OF SUPPORT, AND THEY WOULD CONTACT ME VIA EMAIL WHEN IT WAS CORRECTED AND I NEEDED TO WAIT FOR THE PROBLEM TO BE CORRECTED!!! So now I am waiting again! How long, no one really knows. The Customer Service problem tracking is ...
可以使用为操作小时数配置的资源标签以及 Amazon Connect 管理员网站中的提示,提供精细访问控制。例如,您可以使用 Division:HumanResources 标记操作小时数,然后只允许 HR 管理员查看和编辑这些工作时间。提示是音频文件(例如待机音乐),通过对其进行自定义和配置,使其在呼叫流中播放。例如,您可以使用 Department:Insurance...
After you create an Amazon Connect instance, you can get a phone number to use for your contact center. You can use this phone number to place a test call in to your contact center to confirm that it is working correctly. You can also use it in your production environment. ...
Visit the Amazon Customer Service site to find answers to common problems, use online chat, or call customer service phone number at 1-888-280-4331 for support.
The type of the outbound caller ID number. Valid value is TELEPHONE_NUMBER. System $.Queue.OutboundCallerId.Type Tags The tags used to organize, track, or control access for this resource. For more information about tags, see Add tags to resources in Amazon Connect and Set up granular billi...
Big corporations like Walmart don't always make it easy to get in touch. Here's how to find a real-live human to talk to. 11/30/2024 By Mashable Team How to contact Target customer service for Black Friday 2024 Here's how to get the help you need, preferably from an actual per...
BatchPutContact ClaimPhoneNumber CompleteAttachedFileUpload CreateAgentStatus CreateContact CreateContactFlow CreateContactFlowModule CreateContactFlowVersion CreateEmailAddress CreateEvaluationForm CreateHoursOfOperation CreateInstance CreateIntegrationAssociation CreateParticipant CreatePersistentContactAssociation CreatePredef...
This topic explains how to set up and test SMS messaging for Amazon Connect. You use AWS End User Messaging SMS to procure an SMS-enabled phone number, enable two-way SMS on the number, and then import it into Amazon Connect.
Resource level quotas, when adjusted, only apply to resources within a specific Amazon Connect instance. For example, the maximum number of users per instance. Resource level quotas cannot be adjusted at the account level. The quotas apply per AWS Region. You can have multiple Amazon Connect ins...