相对于自发货来讲,卖家在FBA的订单售后处理上是比较轻松的,但唯一要注意的就是退货问题,因为亚马逊的买家购物保障(一般商品有30天的退换货条款)以及FBA的退货便利性也可能会导致退货率的上升,这一方面对卖家的商品有了更高的要求;另一方面给店铺的订单处理带来了新的挑战。 针对退货问题的思考 退货通知的邮件主题一般...
The item was returned to Amazon as “defective” and is either obviously damaged/defective or the customer stated that it is faulty. When this happens, the FBA customer is refunded, but (when returned) the item stays in your inventory as “unsellable.” The best plan of action here is to...
Amazon allows customers to return eligible FBA items in the Baby category in new, unopened condition within 90 days. Products that have been opened or used are not eligible for returns in the extended time frame. Amazon will pay for the return shipping at no cost to the seller. 2024 returns...
When you open the case with Seller Support, simply ask them to look into this return for you. After I enter in the specific item information, I usually say something like this: “The buyer of this item was given a refund, but failed to return the item to an FBA warehouse. It’s bee...
Wiki-Amazon FBA Q & A about shipping to Amazon Q1: Pallet requirements I intend to get the goods palletized on wooden pallets and am trying to work this out with the factory. They prefer to use plastic pallets; however, these are not accepted by Amazon. Do you have any suggesti...
include supporting evidence to convince Amazon that it has made a mistake. Any merchant using FBA (Fulfillment by Amazon) services, stands to gain from active refund management. Merchants may choose to hire their own person or team to manage refunds, or they can utilize a service such as ...
Amazon then had to refund the angry customers from their own pockets. Here are some other reasons Amazon holds a reserve on your seller account: You have openA-to-Z guarantee claims You have a low-performing seller account You have chargebacks on your orders ...
Funds through Amazon FBA come from either the full or partial reimbursement of the goods purchased by the customers. There are certain cases, where the customers receive a “returnless refund,” and these don’t necessarily need to be returned to the fulfillment center. Nevertheless, not all ...
Subject: FBA Inbound Shipment Bill of Lading Ready (FBAD1PE9GN04) Greetings from Amazon.com The Bill of Lading document on your inbound shipment (FBAD1PE9GN04) For your convenience, we have also attached a copy of the initial Bill of Lading to this email. Your carrier contact informati...
Individual Selling Plan–One of twoselling plans Amazonoffers to enable sellers to access Seller Central. The Individual selling plan offers limited features for a fee of $0.99 per unit, plus additional referral, FBA, and other fees. The Professional selling plan is $39.99 a month, plus...