Amazon refunded a customer A-Z claim, Customer issue: Damaged or defective item. The buyer used a freight forwarder in NJ and is in Canada. Amazon approved refund, Amazon denied two appeals even after giving them their own link to freight forwarder policy which is right here, https://www....
If, however, the buyer requested engraving on their item, the item is required to be accepted for return only if there was a misspelling or other error in the configuration, inscription, or design that was not the fault of the customer, the item arrives damaged, or the item is materially ...
The company drafted the policy to ensure customers are satisfied and that they can get a refund if they changed their minds or if the item arrived damaged. If you’re unsatisfied with a purchase, you can return the item within 30 business days for a full refund. However, you will...
Amazon sellers are required to accept returns if the returns are within the 30-day return window for most products. Denying returns or having a “no returns” policy is not permitted, as Amazon policies supersede any seller-specific policies. Ignoring return requests or refusing to provide a ret...
If an investigator who’s unfamiliar with a product mistakes a damaged item for one in good condition, it’s the seller who pays for the error. 4. People who break the product. The policy comes dangerously close to actually rewarding and encouraging irresponsible behavior by the customer. If...
You need a valid reason for Amazon to reimburse you or to replace the damaged item(s), however if the item(s) have been lost and Amazon had already reimbursed you before the item has been found, in this case, Amazon can request to give the money back. (Reverse reimbursement) There are...
Customer Received Damaged Item Fulfilled by Amazon Returns & Refunds Process As mentioned earlier, purchases that qualify for automatic authorization can print their prepaid return shipping labels and process the returns on the same day. Once the package arrives at the Amazon warehouse, the item is ...
Late feeIf you do not drop off or complete a carrier pick-up on or before the "return by date" once a return has been started.20% of the item price Damage feeIf you return an item that is damaged, missing parts, not in original condition, or have obvious signs of use for reasons...
Amazon FBAlost and damaged policy covers sellers from thesecases. Products lost in the fulfillment center Products damaged in the fulfillment center Items that are damaged or lost en route from the fulfillment center to customer Shipments that are lost or damaged on their way to fulfillment centers...
Previously I could get refund for damaged items. But now they ask picture of damaged item. I don’t know how to show melted chocolate bar. I had to keep it in fridge before I can open the bars to take picture of it. It is not possible to take pictures of melted bars. So they ...