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The barge feature is included in Amazon Connect voice service fees. For pricing, see the Amazon Connect Pricing page. Set up barge for voice and chat In the Amazon Connect console, select the following telephony options: Enable Multi-Party Calls and Enhanced Monitoring for Voice. This option...
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The Get customer input block does not support using a voice prompt from an S3 bucket with Amazon Lex V2. For information about choosing a prompt from the Amazon Connect library or an S3 bucket, see the Play prompt block. You can configure this block to accept DTMF input or a chat ...
This could be an outbound contact you created and queued to an agent, using the StartOutboundVoiceContact API, or it could be a live chat that was initiated by the customer with your contact center, where you called the StartChatContact API, or it could be a tasks initiated by the ...
If you have any problem with customer service, you will lose time and money. Date of experience: February 24, 2025 UsefulShare KW Kevin Watt CA•1 review Feb 24, 2025 Getting tired of all the Amazon… Getting tired of all the Amazon deliveries that have been missing, stolen or just ...
You can search for help topics within the Help & Customer Service section or call the support team directly. You can also reach out to the Seller Support team via email or live chat. No matter what method you choose, Amazon Seller Support is available to help you with any questions or co...
Audio options, like pre-recorded prompts, aren't available for chat. Use cases for this block This flow block is designed to be used in the following scenarios: Play a greeting to customers. For example, "Welcome to our customer service line." Provide information that is retrieved from a...
We are an early adopter of Amazon Aurora PostgreSQL and used the AWS Database Migration Service to transition TIBCO Cloud Live Apps to Amazon Aurora seamlessly, while it was in production, without our customers noticing any interruption in our service. Amazon Aurora's reliability, security, and ...