We are pleased to announce the launch of six free new digital courses to help developers quickly ramp up contact centers usingAmazon Connect. These advanced on-demand courses are designed for developers and technical professionals at customer and AWS Partner Network (APN) Partner organizations who wo...
我们很高兴宣布推出六节新的免费数字课程,以帮助开发人员利用Amazon Connect快速搭建联络中心。这些高级按需课程专为在客户和 AWS 合作伙伴网络 (APN) 组织中从事联络中心技术工作的开发人员和技术专家而设计。 每节课程时长 45 分钟,涵盖包括最佳实践、指标、Amazon Lex 集成、节假日及突发情况路由等多种高级主题。在...
Use Amazon Q in Connect to obtain the information you need from your company knowledge base. To access the agent workspace use the following URL: https://instance name.my.connect.aws/agent-app-v2/ Where instance name is provided by your IT department or the individuals that set up Amazon...
Learn more about AWS and gain cloud computing expertise with our top AWS courses. Choose from virtual or live classroom formats.
Create a replica of your existing Amazon Connect instance Create traffic distribution groups Claim phone numbers to traffic distribution groups Assign claimed phone numbers to traffic distribution groups Update telephony traffic distribution across AWS Regions Set up your agent's experience Integrate your Id...
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Create a replica of your existing Amazon Connect instance Create traffic distribution groups Claim phone numbers to traffic distribution groups Assign claimed phone numbers to traffic distribution groups Update telephony traffic distribution across AWS Regions Set up your agent's experience Integrate ...
Update telephony traffic distribution across AWS Regions Set up your agent's experience Integrate your IdP with an Amazon Connect Global Resiliency SAML sign in endpoint Associate agents to instances across multiple AWS Regions Update agent distribution across Regions Set up Agent Workspace Tips for avoi...
com.amazonaws.region.cases com.amazonaws.region.profile com.amazonaws.region.connect-campaigns com.amazonaws.region.voiceid com.amazonaws.region.wisdom If you enable private DNS for an interface endpoint, you can make API requests to Amazon Connect using the default DNS name for the Region...
Create a replica of your existing Amazon Connect instance Create traffic distribution groups Claim phone numbers to traffic distribution groups Assign claimed phone numbers to traffic distribution groups Update telephony traffic distribution across AWS Regions Set up your agent's experience Integrate your Id...