die noch nicht beendet wurden, gelten als aktiv und werden als gleichzeitige Aufgaben gezählt: Aufgaben, die in Flows weitergeleitet werden, in einer Warteschlange auf einen Kundendienstmitarbeiter warten, von Kundendienstmitarbeiter bearbeitet werden oder die in After Contact Work (ACW) ausgefü...
CONNECTED_TO_AGENT - A voice call, chat, or task is connected to an agent. COMPLETED - The COMPLETED event indicates when a contact has fully ended, including After Contact Work (ACW) if applicable. For contacts with ACW: When an agent completes ACW for a voice call, chat, or task, ...
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We are puttingcontact.complete()on a deprecation path. Therefore, you should start usingcontact.clear()in its place. If you want to emulate CCP's After Call Work behavior in your customer CCP, then make sure you usecontact.clear()when clearing voice contacts. ...
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‘City on a Cloud’ award. Once we started seeing the effectiveness of the Alexa skill, we quickly moved to build an after-hours call center in Amazon Connect. Amazon Connect enabled us to build an intelligent automated call center that helps answer residents’ questions any time they call, ...
I remember seeing this in the theater a few weeks after its initial release. The few people that were in the audience walked out of the movie either completely traumatized or screaming like a bunch of demented Kiss fans. There hasn't been a true horror movie like this made in years. ...
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