ANCILLARY SERVICES - ANY OPTIONAL SERVICE RELATED TO AIR TRAVEL THAT A CARRIER PROVIDES FOR A FEE, BEYOND PASSENGER AIR TRANSPORTATION. SUCH SERVICES MAY INCLUDE, BUT ARE NOT LIMITED TO, TRANSPORT OF CHECKED OR CARRY-ON BAGGAGE, ADVANCE SEAT SELECTION, ACCESS TO IN-FLIGHT ENTERTAINMENT P...
Melanie found herself in this very situation when her flight to visit family was abruptly cancelled by the airline. Repeated calls to customer service were fruitless, as reps kept insisting nothing could be done. Refusing to take no for an answer, Melanie took her complaint to social media, tw...
Byline: Steve Doughty Social Affairs CorrespondentA SEVERELY disabled passenger treated 'disgracefully' by an airline cannot sue for compensation because of a shocking legal loophole, senior judges said yesterday. Thomas Cook staff left Christopher Stott 'humiliated' by refusing to let him sit with ...
In this proposed model airlines have to move all paying passengers or make arrangements with some of the passengers to accept compensation for different travel arrangements. They are free to charge no-show passengers a fee if they so choose to limit the airline passenger no-show risk. In this ...
IN INSTANCES WHEN REFUSING TRANSPORTATION TO A PERSON WITH A DISABILITY IS NECESSARY, THE CARRIER WILL PROVIDE A WRITTEN EXPLANATION TO THE PERSON FOR THE DECISION TO REFUSE CARRIAGE AT THE TIME OF THE REFUSAL. (B) ACCEPTANCE OF DECLARATION OF SELF-RELIANCE EXCEPT FOR APPLICABLE SAFETY-R...