Buttigieg also said he hopes the new rules will push carriers to improve the consumer experience. For example, if an airline knows it will automatically owe customers refunds for canceled flights, it might invest more in precise scheduling, and ultimately reduce the number of cancellations overall....
The dashboard does not yet include refunds for significant delays and cancellations, which go into effect in late October. Photo: flightrights.gov 2. Remember that you are entitled to a refund in cash — or whatever payment method you used to pay for the trip, such...
Delaying and refusing refunds for cancelled flights due to lockdown results in ‘abysmally low’ scores in Which? survey
Starting on June 25, the Department of Transportation will require airlines to provide full cash refunds for issues like cancelled flights and significant baggage delays. According to the DOT, “Any cancellation or significant change in a flight is eligible for a refund, regardless...
“We expect airlines to provide refunds for cancelled flights as soon as practically possible, while appreciating there are operational challenges for airlines in the current circumstances. “We have published guidance and advice for both industry and consumers, and we continue to engage with airlines...
The federal government has said that any aid to the sector would be contingent on giving passengers full refunds for cancelled flights. Airlines maintain that they are not legally required to issue refunds and have criticized Ottawa for its delay in issuing more assistance to the sector. ...
The federal government has said that any aid to the sector would be contingent on giving passengers full refunds for cancelled flights. Airlines maintain that they are not legally required to issue refunds and have criticized Ottawa for its delay in issuing more assistance to the sector. ...
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Interestingly, American revised its schedule change policy on April 8. Previously, flights that were changed by an hour or more were eligible for refunds. Now, it has to be four or more hours to qualify for a refund. But American did the right thing from the outset and only applied the ...
It seems that the airlines are concerned that issuing so many refunds will drain them of money. For now, that isn’t enough to get them out of their obligation to refund (not issue credits to) passengers on flights that have been canceled due to the COVID-19 situation. Have you tried...