which we don't have. The odyssey with Airbnb customer support started then, absolutely disastrous. The support team either didn't respond to messages, or only spoke broken English and German on the phone and didn't even understand the request. No one helped us and I haven't spent so muc...
tried a live chat but gets a response 6 hours later when I’m sleeping. When I respond I get no response again. It’s insane . AirBnB is suppose to help a host run their business and make a %. Now you are harming my business and my reputation. I can’t even respond to reviews...
Comment Thank you Respond as company Helpful (1) Lecher B. Germany 11 reviews 3 helpful votes Great source of income March 13th, 2024 If you are a host, then I can tell you that this is a great source of income and now is the time to take advantage of the platform. I have...
… Before I posted my review, I sent the owner an email about my disappointments. He did not respond but posted a bad review of me. He kept saying everything needs to be 5 star. His bad review of me could not be edited nor removed. I have not tried to rent another AirBnB unit a...
Airbnb uses foreign customer service employees that respond to host concerns at odd hours (usually in the middle of the night) to coincide with their workday. Additionally, hosts get passed around to different departments on a continual basis. Airbnb and hosts would benefit from U.S.-based ...
The host was also hostile. Not only did she not respond to problems but she refused to do anything about them or even communicate. It was a horrible experience and when I posted the information it never appeared on Airbnb. This is fraud and highly unfair to potential guests. ...
This course focuses on the online aspect, but because the offline aspect is so important, I touch on the most important parts that flow directly into your online listing (ie reviews). You will learn about: Proper photo arrangement Do photo captions really matter? Why + HOW to respond to ...
Sometimes Airbnb isn’t ideal if you’re looking to book an apartment ASAP because there is often a bit of back-and-forth between you and the host when booking. Many hosts will respond to your request quickly, but some might take a day or two to respond. And then you have to figure...
You can also see how guests reviewed the host based on accuracy, location, communication, cleanliness, check-in, and value. You will be able to read their public reviews and respond to them as well. Everything in one place.
Having taken a in-depth look at the review process, Airbnb had identified three main psychological factors that, previous to the changes, created an opening for dishonest reviews: 1. Fear of retaliation The hosts wanted to avoid having guests respond to a bad review with a bad review of the...