Artificial Intelligence is evolving the channel; stay up to date with AI news for service providers, vendors and IT professionals here.
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AI that can automate data collection and analysis is also much in demand — and legal services providers have been early adopters. Over the past decade, AI has automated many laborious legal tasks, such as reviewing long contract documents to find clauses that contravene legal policy, and to ...
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In addition to competitive intelligence, this service provides case study and survey insight within the user community. The blend of supply- and demand-side perspectives will help sales, customer success, voice of the customer (VOC), customer service, and contact center solutions providers make ...
Generative AI: powering the next generation of customer service for communications providers How communications service providers are embracing generative AI to increase customer satisfaction. February 2024 8 minutes A great customer service operation is paramount to success. This is especially true in...
Why service providers face a different calculation Are you a manufacturer? Then, if AI reduces your costs without lowering quality and gives you the return on investment you need, go ahead and try it. But service businesses—firms that do things for customers, rather than making physical product...
ServiceNow digital workflows let employees work the way they want to, not how software dictates they have to. And customers can get what they need, when they need it.
Nuance analytics solutions automatically capture and analyze all omnichannel customer engagements to provide insights that help you revolutionize contact centre performance. Partners Our cloud solutions integrate with leading Contact Centre as a Service (CCaaS) vendors, cloud providers, and technology partne...
Leading technology and service providers (TSPs) are planning strategies based on an AI-enabled future. Apple, Dell, Facebook, Google, Microsoft and Samsung are some of the companies that have acquired AI startups and are developing new platforms for AI progress. AI is saving users time by ...