The role of automation in contact center quality assurance Unless you’ve been living under a rock these last couple of years, chances are you are… CX Trends 2025: The future of AI Dive into the hottest CX and AI trends with our 2025 report. ...
8x8's Virtual Agent. This virtual agentuses a mixof 8x8 AI technology and Google Contact Center AI to answer routine questions without the help of a live agent, allowing for continuous customer support. It can also hand off calls to a live agent while supplying the agent...
5. Discovery.One of the moreuseful trendsin AI in the contact center is AI-enabled discovery and analytics. Contact centers can find value in AI that can comb through call data and determine how effective an interaction was and how the interaction could be replicatedacross the contact center. ...
Looking across several years of business user impressions reveals the trajectory of our story with AI and illuminates where we may be heading next. Let's look at multiyear trends on the topics of AI's transformative potential, the investments and changes it requires, and the risks and complexity...
Reimagine your contact center as a revenue generator From AI to case management, this is an insider's guide to tools, trends, and tactics making the difference for contact centers. Get your guide Now let’s look at a different example with Nation-Wide Web to see how AI assistive agents ...
IDC's AI-Enabled Customer Service and Contact Center Strategies keeps product, marketing, and strategic planning professionals informed of trends, leading and emerging vendors, and new market opportunities in the customer service and contact center applications markets. The market is innovating in AI-ba...
What is Contact Center AI? Learn about the components, benefits, implementation considerations and future trends of Content Center AI (CCAI).
Businesses of all sizes can use cognitive analytics to monitor their customer behavior patterns and emerging trends so they can react accordingly. Enterprise operational analytics: This process uses data analysis and business intelligence to improve efficiency and streamline everyday operations in real ...
It offers a significant number of social media monitoring andcompetitive analysisfeatures that, combined, provide useful insights into the brand reputation, existing trends, and the overall competitive landscape. Of course, Meltwater is also a sentiment analysis tool!
Garter clients can learn more in “Forecast Analysis: Contact Center, Worldwide.” Gartner IT Symposium/Xpo Additional analysis on AI trends will be presented during Gartner IT Symposium/Xpo, the world's most important conferences for CIO...