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It's the perfect transition away from spreadsheets and overpriced tools into AI evaluations, with minimal investment. Explore the Product (no signup needed) Artificial INTELLIGENCe for quality assurance Automated call evaluations with AI Augment or automate call scoring using your existing scorecards or...
Send a phone call from AI agent, in an API call. Or, directly call the bot from the configured phone number! - microsoft/call-center-ai
Gridspace doesn’t share AI agent playbooks, call flows or conversation data. You own and control your data on Gridspace. Moreover, our administrator tools provide 100s of fine-grained access controls and permission features to manage Gridspace across your organization. ...
powerful new ways. It improves agent productivity, giving them the tools for quicker and more efficient decision-making, and creating more time by reducing or eliminating repetitive tasks. This helps your brand to provide exceptional customer experience and helps contact center service delivery run ...
Organizations will soon be able to take advantage of contact center tools' upcoming AI capabilities, which several vendors announced at Enterprise Connect. Those capabilities include the following: Amazon will offernew features for Chime SDK, a call analytics tool that can analyze cust...
Figure 4. The Pareto Frontier provided by SigOpt’s visualization tools. As a result of using SigOpt, LTIMindtree optimized its AI models to achieve 63 percent faster responsiveness and better call summarization through contact center bots. The models not only automate the task of post-call summar...
Text to speech: Text to speech enables your applications, tools, or devices to convert text into human like synthesized speech. Speaker identification: Helps you determine an unknown speaker’s identity within a group of enrolled speakers and is typically used for call center customer verification ...
AI-based recruiting tools such asHireVue,PredictiveHire, or an Amazon internal software, scansvarious features such as video or voice data of job applicantsand their CVs to tell whether they're worth hiring. In the case of Amazon, the algorithm quickly taught itself to prefer male candidates ov...