A service level agreement (SLA) is a formalized contract between a service provider and a customer that stipulates and defines both parties' expected service performance parameters, quality benchmarks, and responsibilities. SLAs set clear, quantifiable metrics for service delivery, ensuring accountability...
An SLA is adocumented agreementbetween a service provider and a customer that defines: (i) the level of service a customer should expect, while laying out the metrics by which service is measured, as well as (ii) remedies or penalties should agreed-upon service levels not be achieved. It ...
Every tech business needs to have a Service Level Agreement in place to ensure all parties live up to their commitments, and it's just as important for customers to know what they're getting when they sign on for services with your company. This article aims to discuss what a SaaS Service...
ABOUT THE QUALITY, ACCURACY, OR RELIABILITY OF THE SERVICES, ITS SAFETY OR SECURITY, OR THE SERVICES CONTENT. ACCORDINGLY, THE CLOUDFLARE ENTITIES ARE NOT LIABLE TO YOU FOR ANY LOSS OR DAMAGE THAT MIGHT ARISE, FOR EXAMPLE, FROM THE SERVICE'S INOPERABILITY, UNAVAILABILITY OR SECURITY ...
6.2 You need to provide some necessary information when registering an account or using the Services. For example, you need to fill in your mobile number so that Tencent can provide you with account registration service or user identification; the "People Nearby" feature needs your consent to us...
registered, you are required to completely abide by the pertinent agreements of the provider for such an account. (For example, if your WPS Office Online Service Account is a Google account, the provider for said account is Google, and accordingly, the provider of WPS Office Online Service ...
For example, an Admin User may enable or disable an End User’s access to the Services, facilitate internal communications and interactions between End Users through the Services, enable or disable third party integrations, manage End Users’ permissions, among other choices. The Organization is ...
For example, if The Supplier provides a technology service that can be impacted by natural disasters, The Supplier may exclude those downtimes from your SLA. 8. Service Credits If the service falls below the agreed-upon service levels, outline the process for providing service credits. Ensure ...
For example, you should read and comply with the Weixin Payment System User Service Agreement (https://weixin.qq.com/cgi-bin/readtemplate?uin=&stype=&promote=&fr=&lang=zh_CN&ADTAG=&check=false&nav=faq&t=weixin_agreement&s=pay), if you need to use Weixin to pay relevant services (...
We may also send you Service notifications by other means (for example by in-product messages). Data or messaging rates may apply when receiving notifications via SMS. f. Support. Customer support for some Services is available at https://support.microsoft.com. Certain Services may offer ...