This is not a very popular option, but may work for some. Consider adding a second shift as a way of covering the majority of calls during your regular-ish hours. Advantages to this approach include continued progress in your level I and level II queues—long after 5 p.m. The problem ...
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No need to hire additional staff to answer calls after-hours, on weekends or Holidays. Improve Customer Service Levels Improve your response time when your office is closed with after-hours telephone answering support. Your Voice of Excellence. California’s Most Awarded Answering Service and Ca...
After hours telephone calls: do doctors and patients see them the same way?doi:10.1016/S0002-9270(01)03618-8ChristineB.DaltonandJosephM.HathawayandShrikantI.SDOSAmerican Journal of Gastroenterology
and the volume of after-hours and overnight calls was compared amongst subspecialties using the number of calls per 100 unique patients.Results: There were 2,224 after-hours calls over the 1-year period; 48% of telephone calls were regarding urgent matters, while the remainder were non-urgent...
Since having Intella Triage answer our calls, it has made a world of difference! Before we used IntellaTriage, we had an answering service that called our after-hours nurses when patients called in. Our nurses would often be in the middle of a patient visit and have to deal with other pa...
Your business’s hours of operation are the dates & times when you’re available to receive business phone calls. This functionality gives you the flexibility to have open & closed times on different days of the week. Outside of your normal hours of operation, there is also the option to ...
Despite calls from numerous organizations and payers to improve coordination of care, there are few published accounts of how care is coordinated in real-world primary care practices. This study by the Center for Studying Health System C... AS O'Malley,A Tynan,GR Cohen,... - 《Research Brie...
I show that family reference terms—across a dataset of 59 after-hours calls to the doctor—are deployed so as to construct a normative version of the heterosexual nuclear family: a married couple, co-resident with their biological, dependent children. I examine the inferences normatively attached...