After Call Work (ACW) in a call center involves all the tasks the agent has to perform once the caller hangs up - like logging call notes, tagging calls, and writing a follow-up email.
After call work (ACW) plays a crucial role in CX: ensuring accurate record-keeping, compliance with regulations, and follow-up actions after customer interactions. It's critical work that agents take to maintain high-quality customer service standards.
Autowrap in After Call Work (ACW) Updated 3 months ago The autowrap feature in After Call Work (ACW) is designed to boost the productivity of call center agents by automating the after-call work process. This functionality allows the predefined auto-wrap values of fields to...
The productivity process we employ is a reduced-form for a range of time-varying shocks to production, including (but not 4 limited to): demand shocks; natural disasters; infrastructure shocks; variation in the incidence of corruption or nepotism; changes in markups due to demand shocks or ...
After Call Work (also known as post-call processing) is the work a call center agent puts in after they complete a customer conversation. This work may include communicating a summary of the call a...
After Call Work (also known as post-call processing) is the work a call center agent puts in after they complete a customer conversation. This work may include communicating a summary of the call a...