You may need to deactivate 2-Step verification on your Ubisoft account if you are experiencing issues, or have lost access to a device. We strongly recommend reactivating the feature in the future to keep your account secure. When disabling 2-Step verification, you will need a valid verificatio...
If the 2-Step verification check is not passed on your account, you will receive an email informing you about potentially suspicious activity. Regularly update your password Updating your password regularly will help you keep your Ubisoft account secure. Please avoid using common passwords, or any ...
additional information of compromised account, proof of owning the account. Additionally, a verification link will be sent to the email address associated with your Ubisoft Account, clicking the link will help them verify your account.
The measure isn’t an entirely new system. Other apps use the same measure to ensure security. The measure shouldn’t deter close friends from sharing the verification code within the set amount of time. However, it might be enough to cancel out any friends of a friend from accessing your...
When associating a phone number with your Ubisoft account or changing an existing number, please note that the new number will be reviewed before any changes take place. This helps us to prevent fraud, and to keep our players safe. If a phone number is considered as suspicious ...
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If a phone number is considered suspicious, it will not be possible to associate it with your account. This helps us to prevent fraud and it means that you will not receive text messages from Ubisoft on that phone number. Should you encounter any errors, please try to add t...