As some of these will be repeat questions, the ability to log the question, the analysis, and the result in a structured way provides the basis for performing smart searches and answering the question quickly. Repeat questions may also trigger: Additional training Modifications of existing ...
Part of the coordination is the tracking of request IDs, which refer to the same question but which are assigned differently by each supplier. To manage communication with external vendors, a contacts database in the help desk services that contains the following information is useful: company ...