as exemplified by the CEO of Kite Tours: “We created a new vision for Kite: ‘to offer a unique Nordic experience.’ That goes hand-in-hand with everything we do: how we treat people at the airport, during the flight, at the destination” (TOUR1). Experience...
In aviation, a slot is an allocated time and place for an aircraft to take off or land, as authorized by an airport or air-traffic control authority. For example, a large airline might have several slots at a busy international hub, or an airport might have several slots for regional fli...
Third, once processes and products have low complexity and are modularized, the deployment of SSTs becomes easier. SSTs provide great opportunities for increasing service productivity (Frei2006; Meuter et al.2000,2005). However, deploying such technologies and systems, including web- and app-based s...