A service level agreement is an agreement between two or more parties, where one is the customer and the others are ( ). A. service brokers B. service providers C. service auditors D. key customers 相关知识点: 试题来源: 解析 [答案]B [解析]服务水平协议是在一定开销(通常这个开销是驱动...
A service level agreement is an agreement between two or more parties,where one is the customer and the others are( ). A. service brokers B. service providers C. service auditors D. key customers 相关知识点: 试题来源: 解析 B 正确答案:B 解析:翻译:服务级别协议是两方或多方之间的协议,...
A well-written SLA leaves little room for confusion. While the specifics vary from agreement to agreement, most service providers include the following in their SLAs: Service description.A service description outlines the specific services covered by the agreement, such as data storage capacity, band...
A service-level agreement (SLA) is a contract between a service provider and its customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet. A service-level commitment (SLC) is a broader and more generalized form of an ...
A Service Level Agreement (SLA) is the service contract component between a service provider and customer. A SLA provides specific and measurable aspects related to service offerings. For example, SLAs are often included in signed agreements between Internet service providers (ISP) and customers. ...
As noted, a service level agreement is used to define the level of service that a customer expects from a supplier. This definition includes metrics that will be used to measure the service and the remedies or penalties that will be incurred if those service levels aren’t reached. ...
Furthermore, our algorithm can defend various attacks from a malicious CSP, which tries to hide a SLA violation.Keywords-Cloud Computing; Service Level Agreement; Verification; Monitoring; TestingKommoju Soma SekharDr. S. Maruthu Perumal
Businesses of all kinds want to build up a good reputation by delivering a high level of service. However, even if a company believes they are delivering quality service, a client can disagree. That’s where the common language of a service level agreement (SLA) comes into play. ...
A Service Level Agreement is a part of a written commitment between a service provider and their clients. It outlines specific details of a service arrangement related to quality expectations, pricing, availability, requirements, performance metrics and dispute resolution. An SLA specifies metrics that...
A Service Level Agreement is a written set of rules and objectives for achieving a business outcome. As the word “agreement” would suggest, multiple parties have to agree on the terms. For an in-house SLA, these parties are the WFM team and operations. For an SLA with an outsourcer, ...