When working in customer service, you will be dealing with many different situations and with various types of customers who want to resolve their problems. You have to help them. They could take their business elsewhere if you leave them without a solution long enough. What types of customers...
This is the support team you think of when you think of customer service. These are the support specialists who are on front-line support. This team will most likely be the largest team in your service organization. It will usually be made up of lots of teams, with ...
Great customer service starts with a clear and compelling vision that describes how you want your customers to feel about your service. This vision acts as a compass to guide your actions and keeps you focused on delivering value. If you don’t already have a customer service vision, involve ...
Different customer types in support situations 6. Angry customers Angry Andy is one of the most demanding customers you have to deal with when working in customer service. Most of the time, angry, unhappy customer reactions are exaggerated. However,you still need to do your best to solve their...
Customer feedback is the input, insights, comments, and opinions provided by users of a product or service. Thistype of feedbackis extremely valuable because it allows the business to bypass assumptions and guesswork. Instead, it offers a direct window into customer experiences and perce...
They then do their best to solve the problem. That’s how most customer service situations are discussed and solved. But the abusive customer is the opposite. They are much more than just angry. They might yell or cuss or sometimes even physically threaten you. ...
Maybe the best way to begin to describe excellent customer service is to talk about what it isn’t.
Types of great customer service skills So what are the essential customer service skills needed by your employees? They break down into 6 main areas: Relatability – managing human interactions naturally and effectively Sensitivity – reading the customer’s emotions while keeping your own in c...
Many businesses focus on a single area of innovation – customer service, for example, or technology. But innovating in multiple areas can create more value and make it harder for your competitors to copy what you do. Doblin’s 10 Types of Innovation is a useful tool that identifies the ...
Top 10 Customer Service TipsTop 10 Customer Service Tips1. Have the right service attitude Attitude is everything in the service industry, especially for call centre agents in B2B and B2C organisations. Individuals with a positive, never-say-never attitud…Business Community...