丽思卡尔顿酒店信条卡英文版 The Creed Card of The Ritz-Carlton Hotel in English The Ritz-Carlton Hotel is one of the world's top luxury hotel chains, known for its impeccable service and exceptional attention to detail. At the heart of its approach to hospitality is The Ritz-Carlton Creed, ...
24条服务准则卡片是揣在丽思卡尔顿每一个员工口袋里的,这是他们非常重要的一个管理方法。二十项基本原则:一、信条是丽思卡尔顿的基本信念。每位员工都须理解它、将它内化为自己的信念、赋予它生命。二、“我们是服务绅士与淑女的绅士与淑女”是我们的箴言。我们是提供服务的专家,我们以尊重的态度与高尚的言行对待宾客...