The "scan to computer" feature is not set up and enabled. What? Setup requires that there be a connection between the printer and the computer. Connection can be USB, Wireless, Wired (Ethernet). Setup generally requires that the full driver printer software be installed....
If it’sconnected via USBor LPT cable, check the connection at both ends (computer and printer sides). You can unplug from both ends and connect back properly again, try to connect the same USB port on the computer. If it doesn’t work, try the different USB ports. For network printe...
: I just installed the Windows Scan App on 2 computers for 2 coworkers and every time the app opens it crashes. Sometimes it will allow me to open the app but won't see the printer/scanner. I have uninstalled and reinstalled the app. I have tried to repair and reset. I made... ...
Scanning is not supported with a connection over the USB hub, as hubs can cause communication issues when trying to transmit data back to the computer. We recommend a direct connect between the printer and the computer. Once you have connected the printer directly, perform the...