How do you measure customer satisfaction? What are NPS surveys? Which is the best CSAT metric? Discover in our complete guide to csat vs nps.
A classic example of a rating scale question is NPS (Net Promoter Score): On a scale of one to ten, how likely are you to recommend us to a friend or colleague? very unlikely - 1 2 3 4 5 6 7 8 9 10 - very likely Rating scale pros and cons Pro: Rating scales are familiar an...
The NPS does not assess the contact centre in isolation. Instead, it asks for the opinion of the business as a whole. Therefore the actions of the company outside of the contact centre’s control (e.g. an energy company increasing their prices) can negatively skew NPS data. Customer Effor...
When it comes toML models, like one predicting NPS from various signals, custom models are often best. They are fast and deliver high accuracy with even a small amount of clean training data. Data quality here is more important than data volume. But when it comes to Generative AI, here’s...
It has been previously shown that the linkage of the anticancer drug gemcitabine (Gem) to the squalene (SQ), a natural lipid precursor of the cholesterol biosynthesis, allowed the resulting bioconjugates to spontaneously self-assemble as nanoparticles (NPs) with improved pharmacological activity. We ...
Which AI Tool is Best at Generating Code? Platform 1:GitHub Copilot My journey with GitHub Copilot was akin to stepping into a realm where creativity and efficiency seemingly merged. The anticipation was tangible - after all, this was a product associated...
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NPS Impact on product usage Let’s take a quick look at each of those. Publication rate Publication rate is about taking chances. Think of your content topics as chances you need to take to hit your outcomes. The more good chances you take (i.e., topics), the more probable the ...
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Basically, the customer is not free to write his opinion in his own words and can choose one or multiple among the provided choices only. The famous Ultimate Question of an NPS Survey is a Closed-ended question that asks the customers tell their likeliness of recommending a brand to th...