Contact Center as a Service (CCaaS), also known as a hosted contact center, is a cloud-based solution for streamlining customer calling experiences.
Dig deeper: Contact Center vs. Call Center: Core Differences Top 5 benefits of contact centers Stellar customer service is a failproof way to ensure customer loyalty and repeat sales. These are just two of the ways contact centers can benefit your business. Let’s discuss the other benefits ...
He encourages this first step because the process for higher education is unlike K-12, where the law requires educational administrators to seek out students with disabilities to ensure their needs are met. “In higher education, it’s on the student to make sure t...
More than 1,900 four-year colleges have announced plans to go test-optional or test-blind for fall 2024, according to the National Center for Fair and Open Testing, a nonprofit advocacy group. But even as many schools move away from requiring standardized test scores, experts say a...
Making or buying Eid cookies dusted with powdered sugar is another fixture of marking the holiday in the country. In the United States, where Muslims make up an ethnically and racially diverse minority, many come together for Eid prayers and for festivals featuring fun activities for children and...
is now much opposition to further deficit reduction including opposition to proposals providing for entitlement cuts. And there are claims from progressives that “austerity is dead,” and advocacy that we should no longer make deficit reduction the centerpiece of fiscal policy but should immediately ...
2024 judicial elections candidate Justice Bolden is the first Black woman to serve as a Justice on the Michigan Supreme Court. Before ascending to the state’s high court, Justice Bolden practiced law as a civil litigation attorney and also as a criminal defense attorney. Additionally, she also...
What is share of voice? Share of voice (SOV) is a measure of the market conversation your brand owns compared to your competitors. It measures your brand’s visibility and influence within industry conversations. The more market share you have, the greater popularity and authority you likely ha...
As much as 95% of asbestos used in buildings in the U.S. is chrysotile asbestos, according to Penn Medicine’s Abramson Cancer Center. Serpentine asbestos was used to make: Brake pads Cement Clutches Gaskets Roofing materials Tiles Friable vs. Non-Friable Asbestos ...
So, what exactly is quality content? As Ann Handley wrote in Everybody Writes,“Quality content means content that is packed with clear utility and is brimming with inspiration, and it has relentless empathy for the audience.” This differs from traditional marketing, which often focuses on a ...