In summary, there is not a single answer to the question ‘what is a good NPS?’; it very much depends on your perspective. Our advice is to take moving your NPS one step at a time. It takes a lot of time and work to make big shifts in your NPS score and likely significant inve...
The result is a score that ranges from -100 to 100. What Is A Good NPS Score? A good NPS is generally considered (by Bain & Co) to be above 50, while scores of 70 or higher are considered exceptional — but you know what we have to say to that? It depends! There are a few...
We’ll show you how the NPS is determined and answer the long-held question, “What is a good Net Promoter Score?” so that you can easily contextualize your rating. What is a good NPS score? ...
NPS between 0 and 29: While positive, this range suggests room for improvement. It signifies that the company has more satisfied customers than dissatisfied ones but may not have fully tapped into its potential for customer advocacy. Suggested Read: What is a Good NPS Score for SaaS? Launch,...
You may know what your Net Promoter Score (NPS) is, but do you know if it's enough? Below you’ll learn how to tell if you have a ‘good’ NPS, along with strategies for improving for your NPS and ways to leverage NPS to grow your business. ...
Get our free Net Promoter Score template Instant dowload Related resources Customer Satisfaction CSAT vs NPS 10 min read NPS Improving your Net Promoter Score (NPS) 11 min read NPS What is a good Net Promoter Score? 10 min read NPS
In some industries, it’s not possible to keep everyone happy. For example, Finance and Healthcare industries are used to dealing with customers with varied results. If the results of a customer’s situation are negative – like a loan has been denied – it’s unlikely a customer is going...
For two decades, companies—including the majority of Fortune 1000 brands—have been using the NPS Score to get accurate insight into their customers. What’s the Goal of NPS? The goal of NPS is to monitor your customer experience and show you how to improve. But it does a lot more than...
A good CSAT score depends on your industry and customer expectations. Learn what a good CSAT score is by industry and how to improve your score.
What is Net Promoter Score (NPS)? How to Calculate & Interpret Complete guide to get started with NPS: what it is, why it's important, how to run the NPS survey, and how to analyze the results (with a case study).Table of contents What is Net Promoter Score (NPS)? How to calcula...