Put independent recourse mechanisms in place to allow disputes and complaints to be investigated and resolved quickly and affordably, and any damages immediately covered. Make verification of the above requirements possible. Keep files, records, etc. so that if someone asks you about whether and how...
Part of the resolution process might involve paying for any related damages. When you sign a mutual release agreement, make sure you know that you are giving up your right to pursue any additional claims against the other party. If you found out about an issue after signing the agreement, ...
The customer might feel unheard if the complaint goes unanswered or results in generic responses. This reinforces their dissatisfaction and damages trust. To handle such a situation, you can implement: Dedicated "Detractor Support Channels": Establish dedicated support channels (e.g., VIP hotlines,...
Ideally, contact them before an attack happens, and plan ahead of time on how to include them in your response plan.Use DDoS mitigation toolsBecause of how widespread DDoS attacks have become, security vendors now offer several solutions to prevent and mitigate these kinds of attacks. Here are...