The team is led by Amanda, the Hotel general manager, a real professional operator, who today, when she found out we needed booking in for an extra night, went out of her way to contact our office and extend our reservation for an ...
told "put card in, pull handle up" but when walking towards the room, dog in tow, I see someone is already in there. I head back to the office and let the guy know. So he changes the room number for the key and tells me "insert card, push handle down"... Is he effi...