The purpose is to identify the optimum group of factors which can be corrected by an institutional intervention. The study proceeds methodologically through a fi eldwork of a descriptive and correlational nature in which was applied previously validated and trustable instruments. A representative sample...
Moliner, B., Berenguer, G., Gil, I., and Fuentes, M., 2008, "La formacion del com- portamiento de queja del consumidor: una investigacion exploratoria en usuarios de restaurantes". Innovar, Vol.18, Issue 31, pp. 29-44.