Virtually any type of business that has tried to make a seemingly simple administrative change, only to get snagged on the execution, will relate to this challenge. When Pacific Dental Services® (PDS) decided to change the role of “benefit coordinator” to “healthcare coordinator,” it see...
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Virtually any type of business that has tried to make a seemingly simple administrative change, only to get snagged on the execution, will relate to this challenge. When Pacific Dental Services® (PDS) decided to change the role of “benefit coordinator” to “healthcare coordinator,” it see...
When Pacific Dental Services® (PDS) decided to change the role of “benefit coordinator” to “healthcare coordinator,” it seemed like a straightforward and empowering move. But with hundreds of locations across the country — and countless documents, quick reference guides, guidelines, and ...