Matzler, K., Hinterhuber, H.H.: How to make product development projects more successful by integrating Kano’s model of customer satisfaction into quality. Technovation.1998,18(1),25–38. Zhang, P., von Dran, G.M.: Satisfiers and Dissatisfiers: A Two-Factor Model for WebsiteDesign and...
Which Prioritization Model Is Best for My Product?– ProdPad’s CEO and co-founderJanna Bastowgives a rundown of four more task management tools, and how to pick the right one for your product. Prioritization in Product Management– Our guide to the product management process from start to ...
ResultsThe six quality assurance elements most expected to be improved by patients in the hospital were to improve medical level, strengthen service management, improve supervision and review mechanism, standardize complaint process, ensure drug safety and guidance, and track treatment effect. ...
reducingthefailurerateoftheproduct,reducingcustomercomplaintsandimprovecustomersatisfaction.StatisticsshowthatthequalityofmanyvarietieswithKANOmodeltheoryundertheguidanceofhierarchicalcontrolmeasuresareeffective,thiswayofthinkingtodealwithsimilarproblemshavereference.KeywordsKANOmodel;qualitycontrol;qualitymanagementsystem2KANO...
Kano Model - is a product development theory which categorizes customer requirements with respect to product features into below five segments. 1. Basic (must be quality) - as the name suggests, these are the basic expectations of a customer. If present, the customers are neutral, but if ...
(1)Summarizing the authority theoretic and literature in the fields of Quality Management,Quality Evaluation,KANO model etc.It has been found in this paper that KANO model has some advantages in the fields of Quality Evaluation while lack of preciseness and discarding useful information al e easily...
关键词 :企业管理 ;质量管理 ;分析型 Kano模型;物流服务质量 中图分类号 :U294,TP391.9 文章标识码 :A 文章编号 :1007.3221(2012)02—0064—10 A DecisionMethodforImprovingLogisticsServiceQualityBased onAnalyticalKANO Model MENGQing-liang,ZOUNong-ji,LIXiao—ping,ANLing,JIANGXiu-jun (SchoolofManagement...
kano model etc the fourth chapter is the significance of promoting and where to be improved in the aspect of product design in the aspect of product design apply the idea of satisfaction analysis and combine with functional design using kano model is a method of promotion key words satisfaction...
( 2000 ), “ Integrating Kano's Model in the planning matrix of quality function deployment ”, Total Quality Management , Vol. 11 No. 8, pp. 1141 ‐ 51 . [] []Tan, K. C., & Shen, X.-X. (2000). Integrating Kano’s model in the planning matrix of quality function deployment....
This is a much more strategic, customer-oriented approach to product development. The origins of Kano analysis: Dr. Noriaki Kano The kano analysis model was published by Dr. Noriaki Kano, professor of quality management at the Tokyo University of Science, in 1984. ...