Customer service can slide if you're dealing with astaffing shortage. Unfortunately, one slip-up from an employee can hurt your restaurant's reputation, especially if the customer takes their complaints to social media. Some examples of poor customer service are ignoring guests, having a bad atti...
It’s officially time to call in the bots—customer service chatbots, that is. Don’t panic—no robot can replace a diligent customer service professional. They can, however, quickly handle the frequently asked questions that eat at your team’s bandwidth and leave less time for more ...
How to contact Amazon's customer service for Black Friday purchases Amazon Prime Day is just around the corner — here's how to find the best deals Yes, Amazon is hosting *another* Prime Day-esque event. Here's everything we know about Prime Big Deal Days. ...
When I askedLina M. Tonk, chief marketing officer at Recurly, what she thinks engagement brings to the table, she put customer satisfaction high up her list, before highlighting the domino effect that engagement can have. She said,“When customers feel connected, valued, and involved, their ov...
How you deliver your service:In industries where poor service is the norm, providing fast, reliable, or friendlier service could be a USP. For example, with Domino’s Pizza: “You get fresh, hot pizza delivered to your door in 30 minutes or less, or it’s free.” This USP emphasizes ...
The email service providers we recommend are: Constant Contact Drip Brevo AWeber ConvertKit GetResponse ActiveCampaign InfusionSoft HubSpot For your optin forms,OptinMonsteris by far the most powerful solution. OptinMonster’spage level targetingmodule allows you to display unique optin offers based on...
Conversational marketing leads to enhanced customer experiences because it helps people feel heard. However, that’s not all. Advanced conversational marketing strategies useconversational AI, which enables brands to derive important business intelligence from customer conversations. The best part? Those valu...
Customer Service One of the most evident uses of Chatbots can be seen in the Customer Service industry. Every time you visit a website or app that says ‘Live Chat’, the chances are that the one who would be replying to your query is not a human but a bot developed by chatbot com...
You can lease space to popular food vendors like Subway or Domino’s. This brings in more customers and helps with some of the overhead. Another factor that’s specific to convenience stores is theft and robberies. Since convenience stores are common targets, you’ll want to investigate if ...
Not every customer journey will do what you expect them to. Even if you’ve mapped out several intended journeys, some of your customers will break all the rules and create their own paths. That’s totally ok. But you should try your best to anticipate these variations. Even if a custome...