23 New Ideas for Customer Service Over the Phone 5,697 Filed under - Customer Service Strategy, Communication, Customer Journey, Editor's Picks, Jo Hale, Performance Management, Team Management In this article, we look at ways that you can deliver world-class customer ser...
So, if you allocate 30-45 minutes a week for individual learning, an advisor could perhaps listen to an audio book, log on to the online portal or watch some video tutorials, choosing whichever learning method best suits them. For more on applying e-learning software to customer service, ...
Improving any initiative is difficult without performing an honest evaluation of the status quo. Customer service is no exception. Start by forming a cross-functional team whose mission is to objectively audit customer service on a company-wide basis. Diving into existing metrics, such as your CSAT...
Not every company will be as proactive about employees’ personal development — or as committed to hiring from within. And no matter how supportive your organization, it’ll still take a heavy amount of personal initiative to acquire the skills and knowledge you’ll need to move into leadership...
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Customer service advocacy is an essential part of any business, as it helps to ensure customer satisfaction and loyalty. It is the practice of actively listening to customers, responding to their needs and wants, and providing them with the best possible experience. ...
Featuring customers on social media is a pleasant way to say “we see what you’re doing and we support you!” Whether it’s to say thank you for joining, retweeting their success story, or sharing an initiative they need help promoting, talking about your customers has many advantages. C...
There are reasons why that customer service job description template is likely to bring in the best hires. It isn’t because it is trendy or modern, but because it is very specific in how it uses language with an eye towards finding therightperson, not justaperson. ...
12 Good Retail Customer Service Examples and Tips Good customer service is vital for retail businesses to succeed. In this article we’ll take a look at what good and bad customer service look like, as well as applicable real-life examples of retailers succeeding at providing good customer serv...
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